WFM Forecasting And Planning Manager - Guatemala City

Empresa: Omni Interactions
Otras Vacantes de la Empresa: La empresa tiene otras vacantes activas (3)
Candidatos Postulados: Postulaciones: 9 | Visitas: 193
Tu Postulación: Aún no te has postulado
Estadísticas del Reclutador: CVs vistos: 5, Eliminados: 0, Sin leer: 0
Ubicación: Guatemala City , Guatemala
Permite Trabajo desde Casa: Si
DESCRIPCION DEL PUESTO
Requirements:
Must be located in Guatemala

Advanced experience with Power BI

Advanced experience with MS Excel & PowerPoint

Comprehensive knowledge in forecasting algorithms & planning

Driven by collaboration & teamwork

Exceptional interpersonal & communication skills

Never settle for less & always be learning

Have a personality of working smarter, not harder

Unleash creative possibility

Education & Experience

Bachelor's degree in Finance, Business, or a related field or 5 years of experience leading a data analysis team

3 years of BPO/Contact Center experience

2 years of leadership experience

2 years of progressive relevant experience with a strong track record of success 
Responsibilities:
Design & build optimized forecasting models

Design & build scheduling model for
Omni clients

Lead a team responsible for forecasting, demand, headcount, scheduling, skilling, performance management

Use coding, analytics & advanced modeling to understand business success

Fully understand client contracts, staffing, and reporting requirements

Working to ensure team is proactively working to meet service level agreements by staying in constant communication with business partners and leadership

Combine & integrate data to generate forecasts

Modify the planning process, tools, programs, & business rules as needed to increase efficiency & accommodate changes.


CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto



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