Account Manager | 3 Years Of Leadership/supervisor Experience Required - Guatemala City

Requirements:
-Must be located in Guatemala
-5 years of BPO/Contact center experience required
-3 years of leadership/supervisor experience required
-Team player able to collaborate with cross- Functional teams
-Exceptional interpersonal skills in a team environment
-Excellent communication skills
-Leadership presence
-Strong organizational, multi- Tasking, troubleshooting, and time management skills
-Experience with engaging and leading a large team
-Experience with Microsoft Applications
-Preferred Qualifications
-Operations experience in a contact center contractor setting (supporting 1099 contract workers)
-Leadership experience with a distributed workforce (all teams fully remote)
-Experience interacting with clients
-Education & Experience:
BS Degree or equivalent work industry experience

Why Join the Omni- Verse:
-Were a collection of thinkers & doers who are always looking ahead to what we can do better. Were always challenging ourselves to reimagine whats possible. Heres an overview of what youll get when you partner with Omni.

Responsibilities:
-Omni Interactions is looking for an Operations Manager to join us on a contract basis to help expand our Guatemala presence.
-Who is Omni Were disrupting the work- At- Home contact center model by using fresh faces & new ideas to build our business & attract clients. We want your expertise & drive to help Omni find its footing in this growing world using automation to build the next generation of contractors. How Not by using buzzwords, but by using creative solutions. Do you have the vision & drive Join the -Omni- Verse & change the world.
-Who is Omni Omni is a start- Up with a vision Our Gig Brand Ambassadors (GBAs) are independent contractors who have specialized skills & represent a particular brand consistently across all channels (email, text, phone, chat, bot).
-We are also reinventing how gig workers are treatedimproving earning opportunities and forming communities of interests, in which GBAs who share similar special skills can connect and feel a sense of belonging.
Summary:
-We need a strong Account Manager who can execute on the client contract, manage our team & encourage top performance from our contractor population. We need you to learn the clients business & delivery model, then deliver on metrics.
-Assist the Director in supporting the client relationship & direct daily operations internally
-Oversee service levels, staffing, reports, and team performance
-Provide coaching, leadership, and direction to the account team
-Develop strategies to improve GBA and GSA (a role typically known as Team Leads) performance
-Drive & execute daily performance and analyze trends
-Meet & exceed client KPIs
-Continuous process improvement
-Drive the culture of people- First, blame the process not the person forward
-Manage payroll and incentive budgets
-Monitor attrition, client commitments, and quality goals
-Oversee GBA communication strategy
-Drive cross-functional success with Shared Services (WFM, Certification, Sourcing, Onboarding, Quality, Finance)
Benefits:
-Join a culture of People first, never settling for what was done yesterday, where we challenge the mold
-No egos join a culture of collaboration
-100% remote work environment never go into an Office ever.

CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Temporal
Salario: A convenir
Cantidad de vacantes: 1


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto

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